Privacy Policy

Last updated: July 2026

Summit Access & Forklift Training ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website, make enquiries, book training, or use our services.

1. Who We Are

Summit Access & Forklift Training
Address: Skelmersdale, WN8 8EZ
Email: summittrainingmhe@gmail.com
Phone: 07821 278073

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We collect personal information when you:

Submit an enquiry or request an instant quote via our website
Book on-site training or contact us by phone or email
Browse our website (via analytics tools)
Interact with any embedded map on our contact page

The data we may collect includes:

Name
Company/business name and address
Email address
Phone number
Details of the training or service requested
Operator names and details required to deliver and certify site-specific training
Technical data (browser type, IP address, device type, pages visited, etc.)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries or quote requests
To arrange, schedule, and deliver on-site training
To prepare and issue certificates, training records, and invoices
To send booking confirmations or follow-up communications (where you have consented)
To improve our website through usage analytics
To meet our obligations around training records and compliance documentation

We will never sell your personal data to third parties, and we will not use it for any purpose other than those listed above without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases under the UK GDPR:

Contractual necessity: To provide a quote or deliver the training and services you have requested.
Consent: When you opt in to receive marketing or follow-up communications.
Legitimate interest: For business administration and to improve the user experience of our website.
Legal obligation: Where we are required to retain training records or accounting data for compliance, HSE, or HMRC purposes.

5. Website Analytics

We use analytics tools to collect information about how visitors use our website — for example, which pages are visited and how long is spent on each. This helps us understand and improve website performance. Where cookie-based analytics tools are used, these are covered in the Cookies section below.

6. Google Maps

Our contact page may include an embedded map provided by Google Maps, a service operated by Google LLC.

When you interact with or load an embedded map, Google may set cookies and collect data including your IP address and location data. This is governed by Google's own privacy policy.
Where possible, we use a click-to-load approach, meaning the Google Maps embed only activates when you choose to interact with it — helping to minimise data collection until you explicitly request the map.
Data collected via Google Maps may be transferred to and processed in the United States. Google LLC is certified under the UK–US Data Bridge.
You can read Google's Privacy Policy at: policies.google.com/privacy
Alternatively, you can find our location directly on Google Maps without loading an embed on our website.

7. Website Security

We may use security services (such as Cloudflare) to protect our website from automated abuse and spam. These services may analyse browser signals to determine whether a visitor is human, and no personal data is knowingly collected in this process beyond what is necessary for security purposes. Any such provider acts as our data processor for this service.

8. How We Store and Protect Your Data

We take the security of your personal data seriously. Your information is protected using:

Encrypted storage and transmission (HTTPS/SSL)
Password-protected devices and systems
Restricted access — only staff who need your data to carry out their role can access it

Your data, including training and certification records, is retained only for as long as is necessary for the purpose it was collected, or as required by law (for example, financial records must be retained for six years under HMRC rules, and training records may be retained to support ongoing compliance evidence). Once data is no longer required, it is securely deleted.

9. Sharing Your Data

We do not sell your personal data. We may share it only with trusted third parties where it is necessary to deliver our services, including:

IT and hosting providers: For the operation and security of our website
Email and communication platforms: To send booking confirmations or follow-up communications
Google LLC: Via Google Maps (map embed functionality on our contact page). Google acts as a data processor for this service. Data may be transferred to the United States under the UK–US Data Bridge framework.
Accrediting bodies or industry regulators: Where required to issue or verify training certification

All third parties with whom we share data are bound by data protection obligations in accordance with UK law. We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.

10. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: To request a copy of the personal data we hold about you
Right to rectification: To request that we correct inaccurate or incomplete data
Right to erasure: To request that we delete your personal data ("right to be forgotten")
Right to restrict processing: To request that we limit how we use your data
Right to object: To object to processing based on legitimate interests
Right to data portability: To receive your data in a portable format
Right to withdraw consent: At any time, where processing is based on your consent

To exercise any of these rights, please contact us at summittrainingmhe@gmail.com. We will respond to all requests within one calendar month.

11. Cookies

Essential cookies: Required for the website to function correctly (e.g., form security tokens). These cannot be disabled.
Analytics cookies: May be used to help us understand website usage; where used, these are anonymised where possible.
Google Maps: If you load an embedded map on our contact page, Google may set cookies. These are third-party cookies governed by Google's own cookie policy.

You can manage or disable non-essential cookies at any time through our cookie consent notice or through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps or review platforms). This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their policies before submitting any personal data.

13. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance at summittrainingmhe@gmail.com and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator:

Website: www.ico.org.uk
Phone: 0303 123 1113

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be published on this page with an updated date at the top. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your personal data, we will take steps to notify you — for example, by displaying a notice on our website.

Summit Access & Forklift Training | Skelmersdale, WN8 8EZ | summittrainingmhe@gmail.com | 07821 278073