Terms & Conditions

Last updated: July 2026

Please read these terms and conditions carefully before booking any training with Summit Access & Forklift Training. By requesting an estimate, placing an order, or booking training, you confirm that you have read, understood, and agreed to these terms.

If you have any questions about these terms, please contact us before booking:

Summit Access & Forklift Training
Address: Skelmersdale, WN8 8EZ
Email: summittrainingmhe@gmail.com
Phone: 07821 278073

1. Who We Are

Summit Access & Forklift Training ("we", "us", "our") is a provider of site-specific forklift, materials handling equipment (MHE), and workplace safety training, delivered directly at the customer's premises across the North West and beyond. In these terms, "you" and "your" refers to the customer booking training with us.

All training is delivered in accordance with relevant UK health and safety legislation and recognised industry guidance, including HSE Approved Code of Practice L117 (Rider-Operated Lift Trucks) and applicable accrediting body standards.

2. Our Services

We provide on-site, practical training services as described on our website, including but not limited to:

Forklift and materials handling equipment (MHE) training
Safety and operational training
S-Cape evacuation training
Novice, experienced worker (conversion), and refresher training courses
Site-specific hazard assessments as part of training delivery

Full details of each course are available on our website. We reserve the right to update or adjust our services at any time. Where a change materially affects a booked course, we will notify you in advance.

3. Estimates and Pricing

3.1 You can request an instant estimate via the form on our website. This estimate is based on the information you provide, including the course type, number of operators, and site location.

Important
This estimate is provided as a guide only. Final pricing and course duration may vary following consultation and confirmation of site requirements, equipment availability and training objectives. Discounts may be available for larger groups.

3.2 Following your enquiry, we will confirm final pricing and course details in writing before any booking is made. Written quotations are valid for 30 days from the date of issue unless otherwise stated.

3.3 We reserve the right to adjust pricing if the scope of work changes materially from the original estimate — for example, if additional operators, equipment types, or site hazards are identified during consultation. We will always discuss any price change with you before proceeding.

3.4 VAT: Our quotations will clearly state whether VAT is applicable. Where VAT is charged, it will be shown separately on your invoice.

4. Booking and Confirmation

4.1 A booking is confirmed when we have accepted your order in writing (including by email) and you have confirmed your agreement to proceed, following review of the final quotation.

4.2 By confirming a booking, you are agreeing to these terms and conditions in full.

4.3 We will agree a training date and, where possible, confirm the trainer, course content, and any equipment or documentation you are required to provide ahead of the session.

4.4 A purchase order is required to confirm your booking. No training dates will be reserved until a valid purchase order has been received.

4.5 If course customisation is required, this must be confirmed with us at least 7 days prior to the course start date.

5. Access to Site and Site Requirements

5.1 You must ensure that we have clear, safe access to a suitable training area on the agreed date. This includes providing a safe environment free from unrelated hazards, appropriate weather conditions for outdoor practical assessments where relevant, and any facilities required for classroom-based elements of the course.

5.2 Unless otherwise agreed in writing, you are responsible for providing the equipment (e.g. forklift trucks, MHE) to be used during training, and for ensuring that equipment is safe, roadworthy, and appropriately maintained. We reserve the right to refuse to use any equipment we consider unsafe.

5.3 If we are unable to access your site, or suitable equipment is not available, on the agreed date for reasons within your control, we reserve the right to charge a failed visit fee to cover our travel and time costs. We will always attempt to contact you before doing so.

5.4 If access or suitable training conditions cannot be arranged after reasonable attempts on our part, we reserve the right to postpone or cancel the booking. Any payments made for training not yet carried out will be refunded.

6. Training Outcomes

6.1 We are committed to delivering training to a high, compliance-driven standard. However, the outcome of any assessment depends on factors including:

The operator's prior experience and aptitude
The operator's engagement and participation during the course
Site conditions and equipment provided on the day
The operator's ongoing application of training in the workplace

6.2 We cannot guarantee that every candidate will pass an assessment on their first attempt. Where a candidate does not meet the required standard, we will advise on next steps, which may include further practical instruction, at an additional cost unless otherwise agreed.

6.3 We guarantee that all training will be delivered professionally, by a qualified instructor, in line with the relevant course syllabus and current industry guidance.

7. Payment Terms

7.1 Payment is due to be received by the date specified on the invoice, unless otherwise agreed in writing at the time of booking.

7.2 We accept payment by bank transfer, debit card, credit card, or such other methods as may be agreed at the time of booking. Payment details will be shown on your invoice.

7.3 For multi-session or multi-operator bookings, we may invoice in stages as agreed at the time of booking, unless an alternative arrangement has been confirmed.

7.4 If payment is not received by the due date, we reserve the right to:

Withhold certificates or training records until the outstanding balance is cleared
Suspend further training until the outstanding balance is cleared
Charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998
Refer the debt to a third-party collections service where necessary

8. Certification and Training Records

8.1 On successful completion of a course, operators will receive certification and/or a record of training as appropriate to the course undertaken.

8.2 We maintain training records for all courses delivered, as required to support compliance evidence. These records are available to you on request.

8.3 Certification is issued in the operator's name and reflects the standard achieved at the time of assessment. It remains your responsibility to ensure operators undertake any required refresher training in line with your organisation's policies and current guidance.

9. Cancellation and Changes

9.1 Cancelling a booked course: Cancellations made within 14 calendar days of the course start date will incur a charge of 50% of the course fee. Cancellations made within 7 calendar days of the course start date will require payment in full.

9.2 Any changes requested to a booking within 14 calendar days of the course start date are subject to availability and cannot be guaranteed.

9.3 If a candidate fails to attend the course on the scheduled day of training, payment remains due in full.

9.4 Our right to cancel: We reserve the right to cancel or postpone a training session due to conditions that would prevent safe or effective delivery (for example, unsuitable weather for practical assessments, or unsafe site conditions). We will contact you to rearrange at the earliest opportunity at no additional cost to you.

9.5 Consumer cancellation rights: Where training is booked by a consumer rather than for business purposes, you have the right to cancel within 14 days of confirming your booking under the Consumer Contracts Regulations 2013, without giving any reason. If you have asked us to begin work within that 14-day period and then cancel, you will be charged for any work already carried out. To exercise this right, please contact us at summittrainingmhe@gmail.com.

10. Complaints and Remedies

10.1 We take pride in the quality of our training. If you are unhappy with any aspect of our service, please contact us as soon as possible so we can address the issue:

Email: summittrainingmhe@gmail.com
Phone: 07821 278073

10.2 Where a complaint relates to the quality or conduct of a training session, we ask that you notify us within 14 days of the session so that we can assess the issue.

10.3 Where we agree that training has not been delivered to a satisfactory standard, we will offer to arrange further instruction at no additional charge, or provide a partial or full refund at our discretion.

11. Our Liability

11.1 We do not seek to exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

11.2 Subject to clause 11.1, our total liability to you in connection with any service shall not exceed the total amount paid by you for that service.

11.3 We are not liable for any indirect or consequential losses arising from the provision of our services, including but not limited to loss of business, loss of production time, or costs arising from an operator's use of equipment following training.

11.4 We carry public liability insurance for all training delivered. Details are available on request.

12. Your Responsibilities

To allow us to deliver the best possible training outcomes, you agree to:

Provide accurate information about your site, operators, and equipment when booking
Ensure we have safe and unobstructed access to a suitable training area on the agreed date
Ensure that equipment, facilities, and candidates are available and suitable for training as agreed
Provide safe, roadworthy equipment for practical training where this is your responsibility, with an up-to-date LOLER (Lifting Operations and Lifting Equipment Regulations) inspection in place
Ensure sufficient equipment is available on site for the training to take place
Ensure operators attending training are fit, available, and able to participate for the full duration of the course
Notify us promptly of any known medical conditions or circumstances relevant to an operator's participation
Be responsible for site safety and compliance with all relevant health and safety regulations during on-site training
Pay all invoices by the due date

12.1 We reserve the right to charge the full daily rate where training is delayed, interrupted, or cancelled due to client-side issues, including but not limited to equipment unavailability or candidate non-attendance.

13. Health, Safety and Equipment

13.1 It is your responsibility to ensure that any equipment made available for training is safe, properly maintained, and suitable for the course being delivered. Equipment must have an up-to-date LOLER (Lifting Operations and Lifting Equipment Regulations) inspection. We reserve the right to refuse to use, or to halt training involving, any equipment we consider unsafe or without valid LOLER documentation.

13.2 You must inform us before training of any known site-specific hazards, restrictions, or conditions relevant to the safe delivery of the course.

13.3 Appropriate personal protective equipment (PPE) must be provided by you for all operators attending training, unless otherwise agreed in advance.

13.4 The client is responsible for site safety and compliance with all relevant health and safety regulations during on-site training, including ensuring the training area and surrounding site are managed safely throughout the course.

14. Data Protection

We collect and process your personal data in accordance with our Privacy Policy, available on our website. By booking our services, you confirm that you have read and understood our Privacy Policy.

15. Governing Law

These terms and conditions are governed by the law of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under UK law.

16. Changes to These Terms

We may update these terms and conditions from time to time. The current version will always be published on our website. Any material changes affecting a confirmed booking will be communicated to you in writing before they take effect.

Summit Access & Forklift Training | Skelmersdale, WN8 8EZ | summittrainingmhe@gmail.com | 07821 278073